i agree something is being done wrong

show us a screenshot of your settings for reading

and a picture of how the chip is inserted into the burn 2 as you are reading it

maybe your chip is inserted into the zif incorrectly, which is really hard to do because moates puts instructions right on the thing and then it comes with a manual with a picture showing how to insert the chip

also give us a picture of the chip itself nice and clear so we can read the numbers