It happens man. I'm not sure what else they can do though because they are just a frontend/reseller for tons of warehouses. If they were to refund you everything and time and labor + other things, they would be out of biz for sure. Then you would have just got pretty much the same garbage compressor from pepboys or whereever.

The only way you can keep from getting crap compressors from is learning to how to rebuild it yourself and know it inside and out.

I'd go over what it takes to rebuild an A/C compressor, but I'm more a windows down kinda guy...so I have no idea LOL