I just wanted to follow up on this with the fix. Over the last year it had progressively gotten worse loosing the tune to the point if my laptop went to sleep it would dump the tune. after a couple of emails with moates they said it had a bad NVRAM chip. they sent a new chip with a spare out and I swapped it out. I noticed a slight bulge in the side of the old chip so I would imagine something that keeps the memory alive in it blew. I looked up the part on mouser and looked at the data sheet. the documentation states the chip "Data Retention for at least 10 Years Without Power". for anyone interested the chip part number is BQ4013YMA-70N.